Contact Us
Have questions about Auralab? We're here to help. Reach out to us using any of the methods below.
General Inquiries
For general questions, support requests, or feedback about Auralab.
hello@coreleap.digitalTechnical Support
Experiencing technical issues? Need help with the mobile app?
hello@coreleap.digitalFeature Requests
Have an idea for improving Auralab? We'd love to hear your suggestions.
hello@coreleap.digitalPrivacy & Security
Questions about data privacy, security, or account management.
hello@coreleap.digitalResponse Time
We typically respond to emails within 24-48 hours during business days. For urgent technical issues, please include "URGENT" in your subject line.
Frequently Asked Questions
How do I upload a photo?
You can upload photos directly through the Auralab mobile app. Tap the "+" button on the main screen and select a photo from your gallery.
Is it anonymous?
Yes, your profile is anonymous to raters. We only show your photo and basic age/gender info to get relevant feedback.
How long are photos kept?
For your privacy, photos are automatically deleted from our servers as soon as they have received the requested amount of feedback.
Can I delete my account?
Yes, you can delete your account and all associated data at any time from the settings menu in the app.